Internet Marketing

When Social Media Managers Go Rogue

  • BradL@Hubshout.com Reply

    This is a pretty interesting story about the social media manager for San Francisco's BART public transit system staying up half the night to yell at/apologize/get honest with a frustrated customer base.

    Turns out being straight forward and honest on social media works, who knew?


    http://www.sfchronicle.com/bayarea/article/BART-gets-candid-in-Twitter-exchange-with-angry-6900683.php?t=ba426579620a4808f6&cmpid=twitter-premium

    03/18 at 09:17 AM (22390)