Internet Marketing

When Social Media Managers Go Rogue

  • BradL@Hubshout.com Reply

    This is a pretty interesting story about the social media manager for San Francisco's BART public transit system staying up half the night to yell at/apologize/get honest with a frustrated customer base.

    Turns out being straight forward and honest on social media works, who knew?


    http://www.sfchronicle.com/bayarea/article/BART-gets-candid-in-Twitter-exchange-with-angry-6900683.php?t=ba426579620a4808f6&cmpid=twitter-premium

    03/18 at 09:17 AM (22390)
  • Chris W Reply

    Great find Brad. I do truly believe people would rather hear the honest truth vs. your typical canned/PC responses. That's why certain figures running for President are doing so well...

    03/18 at 09:39 AM (22395)
  • Loren Reply

    This is awesome, it should happen more often

    03/18 at 09:53 AM (22397)
  • Member 19075 Reply

    Wow can't believe this doesn't happen more.

    03/18 at 09:56 AM (22398)
  • Breylin Reply

    Target does that a bit. It's pretty hilarious.

    03/18 at 10:29 AM (22399)
  • Loren Reply

    http://nextshark.com/facebook-fake-customer-service/

    someone made a fake customer service account and trolled a few businesses social medias, I found it rather amusing

    03/18 at 10:49 AM (22401)
    • Dave Reply

      I just wasted like 2 minutes of my life hunting down more hilarious instances of this. Thanks for introducing me to this :)

      03/18 at 03:41 PM (22410)
  • Amanda Reply

    I usually appreciate it more when people don't feed me the generic PR response and get real with whatever I'm upset about. I am 100% more likely to use those services again of companies who are like "yeah man, that was our bad, here's what happened" instead of the same reply that they send to 100000 other people. It's not like I can't see the responses you're sending other people!

    03/18 at 11:05 AM (22403)