HubShout SEM System Help

Fix for adding a client

  • Eric G. Reply

    I have a proposal done for a client and have been trying to get a account created for them all week. Keep getting errors. I started a support ticket only to have it closed and was told to call. Keep calling and leaving messages, with no response. I have others showing interest, but I am not pursuing because I am not going to sell them into a broken system, unproven to me. I am afraid that my first client is lost because of this.. and the WORST part, they were a big client for a marketing firm that would of brought me a lot more. Gigantic fail for Hubshout.

    11/07 at 10:27 AM (11310)
  • Adam M Reply

    Hi Eric.

    I know we just spoke about this. We are aware of the issue and have been working to solve this. I will see if I can set up a call with you and Joe to see if we can replicate this on screenshare sometime.

    11/07 at 12:10 PM (11312)
  • Eric G. Reply

    OK thank you. I guess this forum is the best method for getting answers.

    11/08 at 08:42 AM (11322)
  • Adam M Reply

    Usually calling is. I have only been back for a week, however, so I cannot comment on that at this time.

    11/08 at 08:50 AM (11324)
  • Jesse Reply

    I have scoped out other companies just to get the lay of the land, I can safely say HubShout has one of the most interactive forums I have ever seen. Far superior.

    11/08 at 09:04 AM (11325)
  • Eric R Reply

    Hey Eric, do you have support ticket number our team could reference?

    11/08 at 09:11 AM (11329)
  • Eric G. Reply

    4132759, it is marked as complete now.

    11/08 at 09:35 AM (11332)