HubShout SEM System Help

Can't Make New Accounts

  • Ryan Reply

    I'm having an issue when trying to create a new account and make a proposal for a new client.

    I fill out all the correct information and click create new account and they after a few minutes of waiting get the Oh Boy! Error.

    Anyone have any idea what is going on?

    09/24 at 06:35 PM (10435)
  • AdamUK Reply

    I got the same error yesterday. I hit back, checked the info I entered and then submitted again and it worked. I'm hoping I do not have a second account though for the client as a result of the error.

    09/25 at 06:56 AM (10438)
  • Member 9558 Reply

    How long before this is resolved?

    09/25 at 12:27 PM (10450)
  • Adam Reply

    We do not have any known issues / customer support bugs on this function... Have you talked to Customer Service?

    The usually reasons for this are

    * No private label portal set up (Proposals don't work without them)
    * No FROM EMAIL in the ADMIN screen (needed for proposal)

    09/25 at 01:02 PM (10456)
  • Andy Reply

    I think they are talking more about account creation.

    09/25 at 04:26 PM (10461)
  • Adam Reply

    Are we talking in or a white label portal?

    09/25 at 04:39 PM (10463)
  • AdamUK Reply

    it was in my white label portal

    09/25 at 05:51 PM (10466)
  • Adam Reply

    Okay... Are the PORTAL SETTINGS in ADMIN / PORTAL all configured?

    09/26 at 07:58 AM (10478)