HubShout SEM System Help

Tracking Phone Calls at the keyword level

  • Larry Reply

    Hi Guys,
    I know the system doesn't currently track which keywords "resulted" in a phone call for a PPC Camapign but could this be implemented.

    I know there are third party solutions out there that do this so it seems it is possible.


    This would be a major plus to an ROI for such a campaign. Imagine knowing which keywords brought you web to leads ( already in place via gogle conversion tracking ) and phonecalls - WOW !!

    06/13/12 at 11:49 AM
  • Adam Reply

    We've look at this a great deal over the last few years. It's costly because you need a bunch of phone numbers. The leading solutions do it with a group of phone numbers and almost assign a "session" to the visitor when they hit the website. They give that person a unique phone number which is eventually recycled). We decided not to do it because many people grow very attached to the phone numbers and don't like the "recycle" idea...

    The other way to go is to look at your top keywords (which is usually a relatively short list) and buy phone numbers for those and then an "all other."

    The other big barrier here is the dreaded NOT PROVIDED. This is a Google limitation (under the guise of privacy) and there's nothing anyone can do about it.

    06/13/12 at 12:05 PM
  • Larry Reply

    Hi Adam , Hmm okay. How would buying phone numbers for the top keywords work. Do you put some code in the destination URL at the keyword level or something in order to track this

    06/13/12 at 12:27 PM
  • Adam Reply

    See, that was our thinking last year before Google moved such a high percentage of searches into NOT PROVIDED... I feel like this really kills the idea...

    06/13/12 at 12:30 PM
  • Larry Reply

    As in they just wouldn't provide the keywords that were searched on

    06/13/12 at 12:36 PM
  • Adam Reply

    Please see this blog post on Google Analytics NOT PROVIDED.

    06/13/12 at 12:54 PM
  • Chad Reply

    Larry... Google still provides keywords for all PPC traffic (if you pay you always get the keyword regardless of whether the person is logged in or not). So, yes, you would register 10-15 numbers and then set the phone tracking parameter at the keyword level destination url.


    I would actually mix adgroup level tracking numbers with keyword level tracking numbers. If you have 5-10 adgroups, you could have numbers for each of the adgroups and then for your really important keywords have specific numbers at the keyword level.

    06/13/12 at 03:22 PM
  • Chad Reply

    Also take a look at this thread where we covered some similar ground.

    06/13/12 at 03:24 PM
  • Larry Reply

    okay guys - thanks for that

    06/13/12 at 04:40 PM
  • Jason G. Reply

    Thanks Chad! I had a demo today and this topic came up. I am starting to see how these forums work and Loving them!

    11/06/12 at 09:11 PM (3785)