Frequently Asked Questions

Downloading call recording links

  • Firegang Admin Reply

    What are the best ways to download call recording links (in Mp3, mp4 or what have you) from Hubshout?

    10/02/15 at 11:16 PM (20332)
  • Megan Reply

    Hi Josh,

    You can listen to calls in the dashboard and open the recording in its own window. The URL for the recording will say .mp3" at the end of it. You can save that URL as a file.

    10/05/15 at 11:27 AM (20348)
  • Firegang Admin Reply

    I can't get the phone calls to open in a new window. When I right click, it just opens a blank page. When I copy the link, I get this: listen('819412_0_RE58d422171eb887519c23eef5a7c756ba.mp3') which I cannot save as a file. I am trying to get something that we can insert into google sheets.

    10/06/15 at 04:29 PM (20361)
  • Megan Reply

    When you click a call ID link, the call will begin playing. The player is on the right-hand side of the screen in a black box that says ' phone call player'. You want to right-click the bar inside of it that has the Play Button/etc. on it and 'Open video in new tab' or 'Copy Video URL'. You can then use a service such as this, where you put in the URL and it is converted to a comprehensive and usable mp3 file.

    10/07/15 at 09:12 AM (20365)