Internet Marketing

Delays with Google Maps Verification?

  • Renee Reply

    So I've seen some chatter about Google Maps business verification delays. Is anyone experiencing delays currently?

    01/09/13 at 02:04 PM (4623)
  • Adam Reply

    That's interesting. We certainly get calls every day from Resellers asking "Where is my verification post card." Are you saying that people are implicating a slow down on the Google side?

    01/09/13 at 02:05 PM (4624)
  • Paul Reply

    It seems like there are a number of technical problems on Google's end for some of the listings. At our local SEO meeting this morning, Eric brought up Google's new phone support for local listing verification which he has been testing today. I just finished reading his notes from the calls (with very impressing detail) and both issues Eric discussed with Google are issues that resulted from technical problems on Google's end.

    With this new phone support feature, it looks like we'll be able to give clients better reasoning as to why they have not been verified yet. Another important benefit is that we'll have proof that we did everything we could correctly and that the issue is now on Google to fix.

    Eric will probably have a lot more to say about this when he sees the thread.

    01/09/13 at 02:14 PM (4625)
  • Renee Reply

    It was on the Search Engine Roundtable. "Google seems to have a backlog in the number of business verifications they have to manage within Google Maps / Local / Places." It was based on one thread in the Google help forum, so I was just wondering if this was a widespread issue since I haven't seen much more than activity around two blog posts on Twitter.

    Maybe Eric will have some insight.

    And, yes, Google is indeed now offering phone support for those who have been having trouble verifying.

    01/09/13 at 02:25 PM (4626)
  • Brian Long Reply

    Google verification has always been a slow-moving process, especially for a company like us: we can set everything up on our end, but it's ultimately up to the client to get us the verification info or plug it in themselves. Delays are not uncommon.

    Along with that, since Maps/Local is a free service/product, their support team isn't the best (although, as Paul mentioned above, they're working on it), so data refresh rates are incredibly slow, even once the listing is reviewed - these can take weeks at a time to display publicly in the servers.

    Due to this, plenty of people see delay "issues," but it's really all part of the ongoing process.

    01/09/13 at 02:26 PM (4627)
  • Renee Reply

    [quote]Brian Long said: Google verification has always been a slow-moving process, especially for a company like us: we can set everything up on our end, but it's ultimately up to the client to get us the verification info or plug it in themselves. Delays are not uncommon.


    Along with that, since Maps/Local is a free service/product, their support team isn't the best (although, as Paul mentioned above, they're working on it), so data refresh rates are incredibly slow, even once the listing is reviewed - these can take weeks at a time to display publicly in the servers.


    Due to this, plenty of people see delay "issues," but it's really all part of the ongoing process.

    [/quote]

    Ah, so really, they should have managed all our expectations better around how long it takes to verify.

    01/09/13 at 02:31 PM (4628)
  • Matt Reply

    I have noticed that Brian is quoting 2 to 3 weeks lately, as opposed to the 1.5 to 3 week quote we used to give

    01/09/13 at 02:57 PM (4629)
  • Brian Long Reply

    [quote]Matt said: I have noticed that Brian is quoting 2 to 3 weeks lately, as opposed to the 1.5 to 3 week quote we used to give

    [/quote]


    It's a quote that will go down in history, mark my words.

    01/09/13 at 03:00 PM (4630)
  • Renee Reply

    [quote]Matt said: I have noticed that Brian is quoting 2 to 3 weeks lately, as opposed to the 1.5 to 3 week quote we used to give

    [/quote]

    Brian is doing a better job of setting expectations than the Big G. Go, Brian!

    01/09/13 at 03:01 PM (4631)
  • Brian Long Reply

    [quote]Renee said: Brian is doing a better job of setting expectations than the Big G. Go, Brian!

    [/quote]


    Aww, shucks. Just doin' my job.

    01/09/13 at 03:04 PM (4632)